We value your privacy and want you to understand the choices and control you have over your information.

These changes will take effect for existing users of our services on May 23, 2018. We encourage you to review the Privacy Policy.

GDPR: On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policy to take into account the new requirements of the GDPR.

By continuing to use our services on or after May 23, 2018, you acknowledge our updated Privacy Policy.

 

We value your privacy and want you to understand the choices and control you have over your information.

These changes will take effect for existing users of our services on May 23, 2018. We encourage you to review the Privacy Policy.

GDPR: On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), takes effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policy to take into account the new requirements of the GDPR.

By continuing to use our services on or after May 23, 2018, you acknowledge our updated Privacy Policy.

This website/business is operated by Mel Reid. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

• the personal information we collect about you, our users
• what we do with your information, and
• who your information may be shared with

Who we are

Mel Reid ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

Information we collect

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Your name and address, and your email address.

Some examples of when we collect this information include:

When registering to purchase a product.

b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

How we use the information we collect

We collect information about our users for the following purposes:

To process orders

Contact you for special offers

Who your information may be shared with

We may share your information with:

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your information secure

We will use technological and organisation measures to keep your information secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of, including any account or reference numbers, if you have them

We may ask you to pay a fee before sending this information to you.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• contact us using the contact details below
• let us have enough information to identify you (eg account number, user name, registration details), and
• let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill), and
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: mel@melreid.co.uk

post:

Fairhaven, Blackford Road, Mark, Somerset, TA9 4NP

, or

telephone: +44 7879 881390

Calls will be answered at the following times:

Monday - Friday 9am - 5pm

We may record calls for quality and training purposes.

Shipping

Painting Commissions

Delivery costs

Items available are sent tracked and insured using Royal Mail or Parcel Force

Commission quotes do not include delivery. Item is weighed and costed by the post office and the amount is added to the balance for final payment.

Returns policy on commissions

I do not accept returns on commissioned paintings.

Please understand that you are very involved in my commissioning process. Before sending your final invoice and shipping your painting, I will e-mail you an image of your commission for your approval. In this way, you can be confident that you know what you have paid for. Please be rest assured you will be involved every step of the way.

Textiles delivery

All UK orders are dispatched using Royal Mail or Parcel Force ensuring your order is tracked and insured.

We aim to ship within 1-2 days but during busy periods such as Christmas we aim to ship within 3-5 days.

Please ensure that your delivery address is correct at checkout - refunds cannot be issued for items sent to the wrong address.

If you need your order urgently please email us with your order number to mel@melreid.co.uk

Apologies, but at the moment we do not ship internationally.

If you need any help with your delivery or have any queries please email mel@melreid.co.uk and we will do everything we can to help you.

RETURNS POLICY

Damaged Orders

Packaging is specifically chosen to ensure your order arrives with you in perfect condition.

Sadly, sometimes accidents happen during the delivery process and this can result in damaged or faulty items.

Should this happen to you, please don't panic, we will sort it for you as quickly as we can!

All you need to do is email us at mel@melreid.co.uk along with an image of your faulty item and we will advise how best we can assist you.

Returning Items for a Refund

Commissioned items are uniquely made for you and are non-returnable and non-refundable, unless they are faulty.

If you return a commissioned item to us that is not deemed as faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only.

Items being returned for an exchange or refund must be returned to Mel Reid in perfect condition, unused and in the original packaging within 14 days of purchase.

Once the item has been received, we shall process a refund within 7 working days. We cannot be responsible for the time in which your bank may take to clear any monies.

When returning your item to us please enclose your original invoice, where possible - alternatively, enclose a note with your contact details and order details.

You will be responsible for your returns package until it arrives safely with Mel Reid and we cannot be held responsible for items that go missing in the return post.

Please ensure you send any package safely to avoid any loss or damage.

We suggest using a tracked service to return your item and always recommend that you obtain proof of postage.

Please email mel@melreid.co.uk before returning any items.

Returning Faulty Items

Please return a faulty product to us within 28 days of purchase to receive a full refund, or to have an alternative item.

Please email mel@melreid.co.uk before returning any items.